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Accueil : F.A.Q.
Foire aux questions ...

Vous trouverez ci-dessous les questions les plus fréquemment posées à nos techniciens.
Cliquez sur une question pour obtenir la réponse.

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  • Purchase Guide
  • After-Sales
  • Download
  • Products
  • Kaspersky IT
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  • 01NET

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    		•
    Top 5 Questions
    1. Where can I download the software I just bought ?
    2.
    3. I don't find my serial number !
    4.
    5. I am not recognized by your database
    Purchase Guide
    How can i find a software ?
    I am quite reluctant to give my card number on the Internet. May I give it using a different way ?
    I want to buy a software on Telechargement.fr, but I noticed that the size of the downloadable file is very big. The download process would take hours. What can I do ?


    After-Sales
    I just have ordered my software, but I did not receive yet my email confirmation. What is the reason ?


    Download
    When I enter my my email and my access code, an error message appears:
    “Sorry, you are not in our database”.
    Why do I have this message even if I paid my software?”.
    I just have ordered my software, but I do not know where I can download it. What can I do?
    I just have received my backup copy, but I still cannot download the software. What is the solution ?
    What is the download manager ?


    Products
    During the install process, I have been asked to enter a serial number (or license number), where can I find it?
    I just have bought a software, but after the installation, I still have a message informing me that I am still using a trial version. What is the problem ?
    I am using Reverso Express and I can only translate in one way. Is that normal ?
    During the registration process with BVRP softwares (Winphone, Phonetools, Winphone Suite, etc.), I've got a message notifying me that the number is invalid. Why ?
    I don't have the Panda update codes
    Why all the pop-up are not supressed in P-SPHERE?


    When can I download my software ?


    Kaspersky IT




    EBP Spain


    01NET


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