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Accueil : F.A.Q.
Foire aux questions ...

Vous trouverez ci-dessous les questions les plus fréquemment posées à nos techniciens.
Cliquez sur une question pour obtenir la réponse.

Les questions sont classées par catégories

  • Purchase Guide
  • After-Sales
  • Download
  • Products
  • Scansoft Espana
  • Kaspersky IT
  • EBP Spain
  • 01NET
  • Microsoft FR_Téléchargement
  • Microsoft FR_Installation
  • Microsoft FR_Assistance
  • Microsoft FR_Nos services
  • Microsoft UK_Download
  • Microsoft UK_Installation
  • Microsoft UK_Assistance
  • Microsoft UK_Our Services
  • Microsoft DE_Download
  • Microsoft DE_Installation
  • Microsoft DE_Hilfe
  • Microsoft DE_Unsere Dienstleistungen
  • Microsoft FR (Presale) Téléchargement
  • Microsoft FR (Presale) Installation
  • Microsoft FR (Presale) Déroulement d une commande
  • Microsoft FR (Presale) Nos services
  • Microsoft DE (Presale) Download
  • Microsoft DE (Presale) Installation
  • Microsoft DE (Presale) Ablauf einer Bestellung
  • Microsoft DE (Presale) Unsere Dienstleistungen
  • Microsoft UK (Presale) Download
  • Microsoft UK (Presale) Installation
  • Microsoft UK (Presale) Progress of an order
  • Microsoft UK (Presale) Our Services
  • Orange Games
  • Systran FR_Before sale
  • Systran FR_After sale
  • Systran FR_Technical support
  • Systran EN_Pre Sale
  • Systran EN_Post Sale
  • Systran EN_Technical support
  • Systran DE_Pre Sale
  • Systran DE_Post Sale
  • Systran DE_Technical support
  • Microsoft IT_Download
  • Microsoft IT_Installazione
  • Microsoft IT_Assistenza
  • Microsoft IT_I nostri servizi
  • Microsoft ES_Descarga
  • Microsoft ES_Instalación
  • Microsoft ES_Nuestros servicios
  • Microsoft ES_Asistencia
  • Microsoft IT (Presale) Download
  • Microsoft IT (Presale) Installazione
  • Microsoft IT (Presale) Stato dell'ordine
  • Microsoft IT (Presale) I nostri servizi
  • Kaspersky IT (Consigli per l'acquisto)
  • Kaspersky IT (Segui il tuo ordine online)
  • Avasten_Order
  • Avasten_Delivery
  • Avasten_Troubleshooting


  • Si vous ne trouvez pas de réponses dans cette foire aux questions, vous pouvez nous envoyer un rapport de problèmes auquel nous répondrons dans les plus brefs délais.

    Pour ce qui est du fonctionnement même du logiciel, veuillez contacter directement l'éditeur.


  • Top 5 Questions
    1. Where can I download the software I just bought ?
    2.
    3. I don't find my serial number !
    4. I am not recognized by your database
    5.
    Purchase Guide
    I am quite reluctant to give my card number on the Internet. May I give it using a different way ?
    How can i find a software ?
    I want to buy a software on Telechargement.fr, but I noticed that the size of the downloadable file is very big. The download process would take hours. What can I do ?


    After-Sales
    I just have ordered my software, but I did not receive yet my email confirmation. What is the reason ?


    Download
    When I enter my my email and my access code, an error message appears:
    “Sorry, you are not in our database”.
    Why do I have this message even if I paid my software?”.
    I just have ordered my software, but I do not know where I can download it. What can I do?
    I just have received my backup copy, but I still cannot download the software. What is the solution ?
    What is the download manager ?


    Products
    During the install process, I have been asked to enter a serial number (or license number), where can I find it?
    I just have bought a software, but after the installation, I still have a message informing me that I am still using a trial version. What is the problem ?
    I am using Reverso Express and I can only translate in one way. Is that normal ?
    During the registration process with BVRP softwares (Winphone, Phonetools, Winphone Suite, etc.), I've got a message notifying me that the number is invalid. Why ?
    I don't have the Panda update codes
    Why all the pop-up are not supressed in P-SPHERE?


    Scansoft Espana


    How do I purchase a product by remote download?
    How do I pay for my order ?
    When can I download my software ?
    I have ordered my software, but I do not know where to download it. What do I do?
    I've met connection problems during the download. What do I do ?
    Why did I receive 2 invoices ?
    How do I install my software ?
    Serial and activation. What is this?
    I've lost data on my computer or I've uninstalled the software? How do I reinstall it ?
    The activation process doesn't work. How can I start using my software?
    I've got a technical issue with the software I've purchased. Who do I contact ?




    Kaspersky IT






    EBP Spain


    01NET


    Microsoft FR_Téléchargement


    Microsoft FR_Installation


    Microsoft FR_Assistance


    Microsoft FR_Nos services


    Microsoft UK_Download
    How do I download my software?
    What is downloaded software?
    How long does it take to download software?
    Is the download legal?
    What is the download manager?


    Microsoft UK_Installation
    Is my PC compatible?
    I want to install Microsoft Windows 7. What precautions should I take?
    32 or 64 bits: Which version of Windows 7 should I install?
    Do I need to be connected to the Internet to use downloaded Microsoft software?
    How do I get my activation code in order to activate a Microsoft product?
    How do I upgrade to another edition of Windows 7 by using Windows Anytime Upgrade ?


    Microsoft UK_Assistance
    How do I contact Microsoft technical support?
    How do I contact Nexway customer service?


    Microsoft UK_Our Services
    Who is Nexway?
    What are cookies?
    What is the Digital Locker account?
    Will I receive my software on DVD in the mail?
    Can I burn software that I've purchased?
    What is the "DVD backup"?
    I made a mistake when choosing my product. Can I cancel my order?


    Microsoft DE_Download


    Microsoft DE_Installation


    Microsoft DE_Hilfe


    Microsoft DE_Unsere Dienstleistungen


    Microsoft FR (Presale) Téléchargement


    Microsoft FR (Presale) Installation


    Microsoft FR (Presale) Déroulement d une commande


    Microsoft FR (Presale) Nos services


    Microsoft DE (Presale) Download


    Microsoft DE (Presale) Installation


    Microsoft DE (Presale) Ablauf einer Bestellung


    Microsoft DE (Presale) Unsere Dienstleistungen


    Microsoft UK (Presale) Download
    What is downloaded software?
    Does the software download quickly?


    Microsoft UK (Presale) Installation
    Is my PC compatible?


    Microsoft UK (Presale) Progress of an order
    When and how will I receive my order?
    What are cookies?
    What is a “backup DVD”?
    How do I place an order?
    What payment methods are available?
    How soon will I receive my order?
    Why was my credit card payment rejected?
    I am trying to place an order, but my shopping cart is empty. Why is this happening?


    Microsoft UK (Presale) Our Services
    Who is Nexway?
    How can I contact Nexway’s customer service?


    Orange Games


    Systran FR_Before sale


    Systran FR_After sale


    Systran FR_Technical support


    Systran EN_Pre Sale
    What is downloading?
    Is downloading fast?
    Is my computer compatible?
    When and how will I receive my order?
    What are cookies?
    What is a "backup DVD"?
    How to order?
    What are the payment methods?
    How quickly will I receive my order?
    My credit card payment doesn't work, what should I do?
    I would like to order but my cart is empty.
    What is Nexway?
    How can I contact Nexway customer service?
    What is a download manager?
    Will I receive my software on DVD in the mail?
    What happens if I lose the software I purchased?


    Systran EN_Post Sale
    What is a download manager?
    How do you get the code to activate the software purchased?
    What is the Digital Systran account?
    Will I receive my software on DVD in the mail?
    Can I copy the purchased software?
    What happens if I lose the software I purchased?
    What is Nexway?


    Systran EN_Technical support
    How can I contact Systran support ?
    Some files are corrupted during installation.
    I was asked for a disc or missing files during the install, why?


    Systran DE_Pre Sale


    Systran DE_Post Sale


    Systran DE_Technical support


    Microsoft IT_Download


    Microsoft IT_Installazione


    Microsoft IT_Assistenza


    Microsoft IT_I nostri servizi


    Microsoft ES_Descarga


    Microsoft ES_Instalación


    Microsoft ES_Nuestros servicios


    Microsoft ES_Asistencia


    Microsoft IT (Presale) Download


    Microsoft IT (Presale) Installazione


    Microsoft IT (Presale) Stato dell'ordine


    Microsoft IT (Presale) I nostri servizi


    Kaspersky IT (Consigli per l'acquisto)


    Kaspersky IT (Segui il tuo ordine online)








    Avasten_Order
    Which Avast product to choose ?
    What is downloading ?
    Is downloading fast?
    Is my computer compatible?
    When and how will I receive my order?
    How to order?
    What are the payment methods?
    How quickly will I receive my order?
    My credit card payment doesn't work, what should I do?
    What is Nexway?
    How can I contact Nexway customer service?
    What happens if I lose the software I purchased?


    Avasten_Delivery
    How to obtain the purchased Avast’s license ?
    Can I burn on a CD or a DVD the purchased software ?
    I have not received an order confirmation.


    Avasten_Troubleshooting
    How may I contact Avast Technical Support ?
    How to install Avast ?
    How to upgrade Avast 5.x to Avast 6.x ?
    Is it necessary to uninstall my old anti-virus ?
    How to activate my license in avast! Pro Antivirus or avast! Internet Security ?
















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