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Accueil : F.A.Q.
Foire aux questions ...

Vous trouverez ci-dessous les questions les plus fréquemment posées à nos techniciens.
Cliquez sur une question pour obtenir la réponse.

Les questions sont classées par catégories

  • Purchase Guide
  • After-Sales
  • Download
  • Products
  • Kaspersky IT
  • EBP Spain
  • 01NET
  • Microsoft FR Téléchargement
  • Microsoft FR Installation
  • Microsoft FR Assistance
  • Microsoft FR Nos services
  • Microsoft UK Download
  • Microsoft UK Installation
  • Microsoft UK Assistance
  • Microsoft UK Our Services
  • Microsoft DE Download
  • Microsoft DE Installation
  • Microsoft DE Hilfe
  • Microsoft DE Unsere Dienstleistungen
  • Microsoft FR (Presale) Téléchargement
  • Microsoft FR (Presale) Installation
  • Microsoft FR (Presale) Déroulement d une commande
  • Microsoft FR (Presale) Nos services
  • Microsoft DE (Presale) Download
  • Microsoft DE (Presale) Installation
  • Microsoft DE (Presale) Ablauf einer Bestellung
  • Microsoft DE (Presale) Unsere Dienstleistungen
  • Microsoft UK (Presale) Download
  • Microsoft UK (Presale) Installation
  • Microsoft UK (Presale) Progress of an order
  • Microsoft UK (Presale) Our Services

    Si vous ne trouvez pas de réponses dans cette foire aux questions, vous pouvez nous envoyer un rapport de problèmes auquel nous répondrons dans les plus brefs délais.

    Pour ce qui est du fonctionnement même du logiciel, veuillez contacter directement l'éditeur.


  • Top 5 Questions
    1. Where can I download the software I just bought ?
    2.
    3. I don't find my serial number !
    4.
    5. I am not recognized by your database
    Purchase Guide
    How can i find a software ?
    I am quite reluctant to give my card number on the Internet. May I give it using a different way ?
    I want to buy a software on Telechargement.fr, but I noticed that the size of the downloadable file is very big. The download process would take hours. What can I do ?


    After-Sales
    I just have ordered my software, but I did not receive yet my email confirmation. What is the reason ?


    Download
    When I enter my my email and my access code, an error message appears:
    “Sorry, you are not in our database”.
    Why do I have this message even if I paid my software?”.
    I just have ordered my software, but I do not know where I can download it. What can I do?
    I just have received my backup copy, but I still cannot download the software. What is the solution ?
    What is the download manager ?


    Products
    During the install process, I have been asked to enter a serial number (or license number), where can I find it?
    I just have bought a software, but after the installation, I still have a message informing me that I am still using a trial version. What is the problem ?
    I am using Reverso Express and I can only translate in one way. Is that normal ?
    During the registration process with BVRP softwares (Winphone, Phonetools, Winphone Suite, etc.), I've got a message notifying me that the number is invalid. Why ?
    I don't have the Panda update codes
    Why all the pop-up are not supressed in P-SPHERE?


    When can I download my software ?




    Kaspersky IT




    EBP Spain


    01NET


    Microsoft FR Téléchargement


    Microsoft FR Installation


    Microsoft FR Assistance


    Microsoft FR Nos services


    Microsoft UK Download
    How do I download my software?
    What is downloaded software?
    How long does it take to download software?
    Is the download legal?
    What is the download manager?


    Microsoft UK Installation
    Is my PC compatible?
    I want to install Microsoft Windows 7. What precautions should I take?
    32 or 64 bits: Which version of Windows 7 should I install?
    Do I need to be connected to the Internet to use downloaded Microsoft software?
    How do I get my activation code in order to activate a Microsoft product?


    Microsoft UK Assistance
    How do I contact Microsoft technical support?
    How do I contact Nexway customer service?


    Microsoft UK Our Services
    Who is Nexway?
    What are cookies?
    What is the Digital Locker account?
    Will I receive my software on DVD in the mail?
    Can I burn software that I've purchased?
    What is the "DVD backup"?
    I made a mistake when choosing my product. Can I cancel my order?


    Microsoft DE Download


    Microsoft DE Installation


    Microsoft DE Hilfe


    Microsoft DE Unsere Dienstleistungen


    Microsoft FR (Presale) Téléchargement


    Microsoft FR (Presale) Installation


    Microsoft FR (Presale) Déroulement d une commande


    Microsoft FR (Presale) Nos services


    Microsoft DE (Presale) Download


    Microsoft DE (Presale) Installation


    Microsoft DE (Presale) Ablauf einer Bestellung


    Microsoft DE (Presale) Unsere Dienstleistungen


    Microsoft UK (Presale) Download
    What is downloaded software?
    Does the software download quickly?


    Microsoft UK (Presale) Installation
    Is my PC compatible?


    Microsoft UK (Presale) Progress of an order
    When and how will I receive my order?
    What are cookies?
    What is a “backup DVD”?
    How do I place an order?
    What payment methods are available?
    How soon will I receive my order?
    Why was my credit card payment rejected?
    I am trying to place an order, but my shopping cart is empty. Why is this happening?


    Microsoft UK (Presale) Our Services
    Who is Nexway?
    How can I contact Nexway’s customer service?


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